After a week of meetings an interesting thought has developed about how we manage a change to business rules. Do we have processes for this or is it, as I feel, more reactive than we would like as an organisation? It has become clear with discussions that historically both processes and rules are put in place with little consultation with on the ground staff. As the University is moving forward more focus groups are being used to discuss aspects of the business, this seems to be linked more to processes. I would have to assume, which can be dangerous, that rules are still only being reviewed at committee level. Is this really the case? It might be time to find out.